TEACHING & RESEARCH INTERESTS Improving the usability of health IT, human-computer interaction (HCI), UX design, computer-supported cooperative work (CSCW), qualitative methods, digital entrepreneurship, system development life cycle (SDLC), and IT project management.
EDUCATION Doctor of Philosophy, Information Sciences and Technology [Dec 2015] The Pennsylvania State University, University Park, PA Dissertation Title: The Collaborative Management of Patient Information Problems by Patient-Care Teams Dissertation Committee: Madhu Reddy (Advisor), Erika Poole, Mary Beth Rosson, Roxanne Parrott
Bachelor of Science, Information Sciences and Technology [May 2004] The Pennsylvania State University, University Park, PA Focus: IT Integration, Project Management
WORK EXPERIENCE Lecturer of Undergraduate Studies [Jan 2016 - Present] Pennsylvania State University, University Park, PA
Develop course curriculum, student learning assessments, and course content for classes ranging from 28 to 150 students (See Teaching for a summary of the courses I have taught)
Advise Schreyers Honors College students on their semester projects and review their final submissions
Manage undergraduate and graduate teaching assistants
Perform service in the college including:
Co-chair of "Driving Digital Innovation" pillar for the Penn State Startup Week event
Faculty representative on the Academic Integrity Committee
Teaching Fellow, Graduate Research Assistant, & PhD Candidate [Jun 2010 - Dec 2015] Pennsylvania State University, University Park, PA
Taught two undergraduate classes in Spring 2015 (IST 110, 45 students) and Fall 2015 (IST 110, 87 students) as part of faculty-selected teaching fellowships
Led and coordinated research activities for five research studies - See Research for a description of the studies
Conducted over 200 hours of observations at a hospital field site, including 3 months in the emergency department and 4 months in the in-patient ward
Conducted over 30 semi-structured interviews with clinical and IT staff at a hospital field site
Performed usability testing for two system prototypes that were developed as part of graduate classwork
Performed qualitative and quantitative data analysis
Wrote peer-reviewed scholarly papers and presented research to health informatics (AMIA, IJMI) and human-computer interaction (CHI, CSCW, DIS) communities
Supervised and mentored other graduate students and undergraduate students on research projects
Information Technology Lead [Jul 2006-Jul 2010] Johnson & Johnson (J&J)– Centocor R&D, Malvern, PA Compliance manager for the IT department where my responsibilities included:
Defining the IT validation strategy, documentation templates, and compliance policies for multiple Johnson & Johnson pharmaceutical companies
Leading validation activities on major IT systems by ensuring the completeness and effectiveness of system development, system testing, and compliance with external regulations and internal company policies
Leading validation training, vendor selection, and audit readiness for internal and external audits
Project manager for the system development life cycle of IT systems that supported business partners in the areas of research & development, clinical trials, and manufacturing where my responsibilities included:
Managing the projects’ budgets, timelines, vendor relationships, and financial contracts
Gathering user requirements
Leading the validation, installation, user testing, and training of the systems
Overseeing the configuration (for COTS) or development (for in-house developed) of the systems by the development teams, DBAs, and system administrators
Communicating project status to global team members and senior management
Managing all change controls and the future strategic direction of the implemented systems
Information Technology Leadership Development Program[Jun 2004 – Jul 2006] Johnson & Johnson (J&J)– Centocor R&D, New Brunswick, NJ Participated in a 2-year competitive, leadership program rotating through three J&J companies. Program included training in communication skills, project management, leadership, process excellence, technology, and business ethics. Rotations included the following responsibilities:
Rotation 3: Information Technology Services – Analyst, Advanced Technologies Research Led data mining research initiatives by partnering with industry vendors and universities. The research resulted in the creation of visualization tools for Sales and Marketing teams to identify more effective consumer targeting strategies and mining of medical and patent data to provide competitive J&J business intelligence.Led a Green-Belt Process Excellence (Six-Sigma) project, which created a new J&J process called Captovation. The process stimulates innovation by hosting brainstorming session throughout J&J to identify critical issues and potential solutions, and then capturing the ideas in a system that tracks, prioritizes, and measures each idea through its lifecycle.
Rotation 2: McNeil Consumer & Specialty Pharmaceuticals – Associate Analyst, Change Management Project Manager for the website launches of Tylenol Cold & Flu and Tylenol Español. Partnered with the Marketing team and creative agencies to establish website requirements, perform system testing, and manage the projects’ timelines, deliverables, and budgets.
Rotation 1: Centocor R&D – Associate Analyst, Compliance and Records Management Project Manager for the user requirements gathering, development, validation, testing, and implementation of the Centocor Application Tracking System (CATS), including training 50+ users.
JOURNAL PAPERS (peer-reviewed) Murphy, A.R. & Reddy, M.C. (2017). Identifying patient-related information problems: A study of information use by patient-care teams during morning rounds. International Journal of Medical Informatics (IJMI), 102 (June 2017), 93-102. [link] Eikey, E., Murphy, A.R., Reddy, M.C., Xu, H. (2015). Designing for privacy management in hospitals: Understanding the gap between user activities and IT staff’s understandings.International Journal of Medical Informatics (IJMI), 84(12), 1065-1075. [link]
CONFERENCE PAPERS (peer-reviewed) Murphy, A.R., & Reddy, M.C. (2017). Ambiguous Accountability: The Challenges of Determining Who is Responsible for Managing Patient-Related Information Problems in Collaborative Patient-Care Teams.The 2017 Computer-Supported Cooperative Work and Social Computing (CSCW) Conference, Portland, OR, Feb 2017. [link] Murphy, A.R. & Reddy, M.C. (2014). The identification and management of information problems by emergency department staff. The 2014 American Medical Informatics Association (AMIA) Annual Symposium, Washington, DC, Nov 15-19, 2014. [link] Murphy, A.R., Reddy, M.C., McNeese, N. (2014). Exploring the perceptions and use of electronic medical record systems by non-clinicians.The 2014 ACM Conference on Designing Interactive Systems (DIS), Vancouver, BC, Jun 21-25, 2014. // (acceptance rate 26%) [link] Murphy, A.R., Reddy, M.C., Xu, H. (2014). Privacy Practices in Collaborative Environments: A Study of Emergency Department Staff.The 2014 Computer Supported Cooperative Work (CSCW) Conference, Baltimore, MD, Feb 15-19, 2014. // (acceptance rate 27%) [link] Johnson, N., Murphy, A., McNeese, N., Reddy, M., Purao, S. (2013). A Survey of Rural Hospitals’ Perspectives on Health Information Technology Outsourcing. The 2013 American Medical Informatics Association (AMIA) Symposium, Washington, DC, Nov 16-20, 2013. // (acceptance rate 34%) [link]
WORKSHOP PAPERS (peer-reviewed) Murphy, A.R. & M.C. Reddy. (2013). Identifying Information Errors in Healthcare by Studying Informal Communication. The 2013 CSCW Workshop on “Beyond Formality: Informal Communication in Health Practices”, San Antonio, TX, Feb 24, 2013. Zheng, S., Xu, H., Reddy, M., & Murphy, A. (2011). Exploring Collaborative Privacy Practices in Healthcare Organizations.The 2011 Workshop on Health IT and Economics (WHITE), Washington, DC, Oct 21-22, 2011. Murphy, A.R., Reddy, M.C., Xu, H., & Ringel. B. (2011). Exploring Collaborative Privacy Practices. The 2011 ACM CHI Workshop on “’Privacy for a Networked World’: Bridging Theory and Design”, Vancouver, British Columbia, May 7, 2011.
DOCTORAL CONSORTIA Murphy, A.R. (2014). Collaborative management of information problems in hospitals.The Doctoral Colloquium at the 2014 International ACM Conference on Supporting Groupwork (GROUP), Sanibel Island, FL, Nov 9, 2014. [link] Murphy, A.R. (2013). Collaborative management of information issues in healthcare.The 6th Doctoral Consortium on Sociotechnical Issues in Biomedical Informatics, Washington, DC, Nov 15, 2013.
SYMPOSIUM POSTERS Murphy, A.R. & Reddy, M.C. (2014). The challenges of collaboratively managing patient information in a hospital’s in-patient unit. The 2014 Workshop on Interactive Systems in Healthcare (WISH), Washington, D.C., Nov 15, 2014. Murphy, A.R., Reddy, M.C., & Kraschnewski, J. (2014). Designing health information technologies to help patient care teams identify and manage information problems.The 2014 Center for Health Organization Transformation (CHOT) Advisory Board Meeting, Waltham, MA, Oct 16-17, 2014. Murphy, A.R. (2013). Exploring the Use of Electronic Medical Records by Non-Clinical Users. The 2013 Computer Research Association for Women (CRA-W) Program, Boston, MA, Apr 5-6, 2013. Murphy, A.R., McNeese, N., Reddy, M.C., & DeFlitch, C. (2012). Exploring How Electronic Medical Record (EMR) Systems Support Non-Clinical Users. The 2012 Center for Health Organization Transformation (CHOT) Advisory Board Meeting, Hershey, PA, Sep 6, 2012. Murphy, A.R. (2011). A Preliminary Look at Collaborative Privacy Practices in Hospitals.The 2011 Information Sciences and Technology Graduate Symposium, The Pennsylvania State University, University Park, PA, Mar 25, 2011.
RESEARCH TALKS Murphy, A.R. (2015). The identification and management of patient information problems during morning rounds.The Center of Health Organization Transformation (CHOT) Deep-Dive Webinar Series, Apr 22, 2015. Murphy, A.R. (2014). The collaborative management of information problems by patient-care teams in hospitals.The Center of Health Organization Transformation (CHOT) Deep-Dive Webinar Series, Dec 10, 2014. Murphy, A.R. (2014). The collaborative management of information problems in hospitals.Penn State Health Communications Brown-Bag Session, University Park, PA, Oct 27 2014. Murphy, A.R. (2014). Privacy practices in collaborative environments: A study of emergency department staff. Penn State Health Communications Brown-Bag Session, University Park, PA, Feb 12 2014.
PROFESSIONAL CERTIFICATIONS
Online Teaching Certificate, Penn State University
Project Management Professional (PMP)
Scrum Agile Development Methodology
Process Excellence Six Sigma Green Belt
Computer Systems Validation
Regulatory Compliance (Part11, GMP, GCP, GLP)
Targeted-Selection Interviewer
TECHNICAL EXPERIENCE
Office: Microsoft Excel, Project, Visio, Sharepoint
Faculty representative for the College of IST Academic Integrity Committee [2016-2017]
Co-Chair of Student Volunteers for the GROUP Conference [2016]
Faculty-nominated graduate student representative on the College of IST Academic Integrity Committee [2013-2014]
Faculty-nominated student guest of the CSCW Conference Program Committee meeting [2013]
Judge for The Pennsylvania State University’s Graduate Exhibition [2013]
Supervisor and mentor to undergraduate research students [2011-2015]
Student host for prospective IST graduate students [2011-2015]
Paper reviewer for the following conferences: ACM SIGCHI Conference on Human Factors in Computing Systems (CHI) [2013-2016] American Medical Informatics Association (AMIA) Annual Symposium [2014-2015] ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW) [2013-2015] Conference on Pervasive Computing Technologies for Healthcare [2013-2014] Pacific Asia Conference on Information Systems (PACIS) [2012-2013]
INDUSTRY LEADERSHIP & SERVICE
Interviewer, recruiter, and event organizer for on-campus Penn State recruiting [2004-2010]
Lead for J&J Case Study Competition with Penn State’s College of IST [2008]
Department Captain for the United Way Campaign [2005-2006]
ITLDP peer-elected Class Representative [2005-2006]
Lead for the J&J Technology Awareness high-school outreach program [2005-2006]
