I enjoy teaching students to think critically about the socio-technical impacts of technology on individuals, organizations, and society. I'm also dedicated to researching how to improve the usability of health information technology for both individuals and organizations through the use of qualitative methods and UX design principles.
I received by PhD from the College of IST at Penn State where I conducted qualitative research on the use of health information technology (HIT) by collaborative patient-care teams. My own dissertation study included a 7-month ethnographic field study to understand the socio-technical factors that can impact collaborative hospital work in order to improve the usability of HIT systems for patient-care teams.
My general teaching and research interests include: improving the usability of health IT, human-computer interaction (HCI), UX design, computer-supported cooperative work (CSCW), qualitative methods, digital entrepreneurship, system development life cycle (SDLC), and IT project management.
Prior to getting my PhD, I worked as an IT project manager and compliance manager at Johnson & Johnson in the pharmaceutical sector supporting research & development, clinical trials, and manufacturing. My responsibilities included leading the development, validation, implementation, and training of major IT systems. I also helped lead the development of company-wide operating procedures regarding the validation procedures of laboratory information management systems. Based on my experience implementing systems for my business partners in the highly regulated pharmaceutical industry and seeing first‐hand the frustration that users had with these systems, I was inspired to return to school for my PhD and conduct research on how to improve the design of these health information technologies.
ON A PERSONAL NOTE...
I am a traveler, reader, movie watcher, runner, and photographer. I love good coffee, snowy days, irish pubs, and black & white photography :)